We accept returns under the following conditions:
- Damaged or defective items:
If your product arrives damaged, we’ll cover the return and provide a replacement or refund.
- Size Related Returns:
Every piece is produced on demand specifically for you. To ensure the best fit, please review the size guide carefully before placing your order, as size-related returns cannot be accepted. Returns are only accepted if an incorrect size was shipped by us.
- Order Cancellations:
As each item is made on demand, orders cannot be canceled once production begins. Cancellation requests may be accepted within 8 hours of purchase if the item has not yet entered production. Cancellation requests will be reviewed case by case and are NOT guaranteed.
IMPORTANT:
- Items must be returned in unused, unworn condition with original packaging. Used or worn items are not eligible for a refund.
- Return requests must be made within 5 days of delivery.
- Proof of damage (photos) is required for damaged item claims.
For any return requests, contact us at shop@javeadon.com.
